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Encoding emotions: How Coca-Cola personalized the bottle, creating a global phenomenon

When simplicity becomes power


In 2011, Coca-Cola launched its “Share a Coke” campaign, which forever changed the way brands think about personalization. But what made this campaign one of the most memorable examples of emotion marketing? It wasn't just a label change - it was a revolution in how we approach the consumer.

 



How did it start?


Coca-Cola decided on a seemingly simple move: to replace its logo with the most popular names in various countries. The campaign began in Australia, where the brand printed 150 of the most popular names on labels. Customers could find their name on the bottle or buy it for friends.


Why it worked.


Personalization: The brand moved from a universal to a very personal message.


Interactivity: Customers started sharing photos of the bottles on social media, turning an everyday product into a viral phenomenon.


Global adaptation: The list of names was culturally adapted in each country, helping to build local engagement.


Effects of the campaign


Within a year, Coca-Cola sales increased by 7% in Australia, and the campaign was rolled out in more than 80 countries. It became a model for how to use a simple idea in the digital age to build relationships with consumers.


Sometimes the simplest ideas can become the most effective. It's not only the creativity that counts, but also the emotional connection with the recipient.


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